February 2020 Vol.8 No.2

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Ogal JO

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Original Research Article

Evaluation of How Principals Address Students’ Complaints in Boarding Public Secondary School in Nyanza, Kenya

Dr. Joshua Odhiambo Ogal

School of Education and Curriculum Studies, Mount Kenya University

E-mail: yohosua2000@yahoo.com

Accepted February 14, 2020

Abstract

The study evaluated how principals address students’ complaints in boarding public secondary school in Nyanza Province and it was conducted among public boarding secondary school students in Nyanza province. The ongoing study is geared towards investigating how Principals Address Students’ Complaints in Boarding Public Secondary Schools in Nyanza province. The population of the study was 102 teachers, 300 students and 50 school principals. A sample size of 150 of the following respondents was suitable for the study that is 25 deputy principals, 100 students and 25 school principals. Data was collected through questionnaire and interviews. Validity and reliability of the instrument were established through expert opinion and Cronbach’s Alpha Coefficient of 0.80 reliability test respectively. Data was analyzed using Coefficient of Determination, Analysis of Variance, frequency counts and percentages. The study established that evaluations of how principals address students’ complaints in boarding public secondary schools were signified as good 36.3%. This study is significant in that it reveals the factors leading to unruly behavior and burning of school premises among boarding public secondary school students in Nyanza. The findings of this study would be useful to the Ministry of Education Science and Technology and the achievement of Kenya Vision 2030 in education.

Keywords: Boarding school, Student complaints, Unruly behavior