Original Research Article

Prevalence and Evaluation of Patients’ Satisfaction in A Primary Health Care Center, Riyadh-Saudi Arabia

Abdulrahman Marhoum Alzaidi^1*, Khalid Ali H. Alruwaili², Faris Hamoud A Alanezi², Nawaf Mohammed D Alqahtani², Fahad Marji Alanazi², Abuobieda Abdalrouf¹, Lamiaa Z Abuzaid³, Mostafa Kofi¹

¹Family Medicine Department Prince Sultan Military Medical City
²Al-Imam Mohammad Ibn Saud Islamic University
³Community Medicine Department King fahad medical City and Faculty of Medicine Suez Canal University

Received: 02 June 2023  I  Accepted: 26 June 2023  I  Published: 30 June 2023  I  Article ID: MRJMMS23022
Copyright © 2023 Author(s) retain the copyright of this article.
This article is published under the terms of the Creative Commons Attribution License 4.0.

Abstract

The prevalence of patients’ satisfaction has been evaluated in several studies globally with different conclusions. Few local studies evaluate the prevalence of patients’ satisfaction in Primary Health Care centers in Saudi Arabia. Study of satisfaction among patients with factors related to the clinical consultation plays a key role in assessing the quality of health care. The objective of this study is to determine the prevalence of satisfaction among patients in primary health care center in Riyadh, Saudi Arabia and to explore the factors that could affect patients’ satisfaction with the medical consultations. A cross-sectional study has been conducted between January and July 2019 among patients of Alwazarat health care center. The data were collected using face to face interview method. 340 patients were interviewed. The mean age was 35.43 ± 10.76 years. Both age and educational level had significant relationships with patients’ overall satisfaction. Overall satisfaction in both gender was as follow: 48.5% very satisfied, 44.7% satisfied, 3.8% not sure, 2.9% upset, zero very upset. The overall patient satisfaction is high among all ages of patients who require health care services and also among all patients’ educational levels.

Keywords: Family medicine, Patient, Patient Satisfaction, Primary health care