August 2020 Vol. 8 No.8

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Original Research Article

Assessing Patients' Satisfaction with the Quality of Services at the Outpatient Clinics in Minia Maternal and Children University Hospital, Egypt

Ahmed Sameer Sanad¹, Aml Sayed^2,3, Mona Thabet³, Norah Al Omar² , Ola Mousa^2,3*

¹Professor of Ob Gyn, Faculty of Medicine, Minia University, Egypt
²College of Applied Medical Sciences, King Faisal University, Saudi Arabia
³Faculty of Nursing, Minia University, Egypt

*Corresponding author e-mail: olaessam1977@yahoo.com

Received: 06 August 2020  I  Accepted: 27 August 2020  I  Published: 31 August 2020  I  Article ID: MRJMMS-20-126
Copyright © 2020 Author(s) retain the copyright of this article.
This article is published under the terms of the Creative Commons Attribution License 4.0.

Abstract

Patient satisfaction is clients’ appraisal concerning the efficacy, safety and value of healthcare provided service, it is an integration of healthcare seekers’ experience and perception. Patient satisfaction is a principal and frequently utilized pointer for determining the quality of healthcare service provided. Aim of the study is to assess the satisfaction level of patients utilized the outpatient clinics in Minia Maternal and Children University Hospital. Along with identifying the factors associated with patients’ satisfaction. Descriptive study design was used. The research approved by Minia Maternal and Children University Hospital research ethics committee. The questionnaire comprehends four main items, including “Appointment, Nursing staff, Physicians, and Environment. Study subjects were randomly selected from Minia Maternal and Children University Hospital Outpatient Clinics which included the obstetrics and gynecology clinics. A randomly selected sample of 20 females per day for two days a week for 18 months obtained. Eventually, overall anticipated size of the sample was 3,120. The study was carried out between end of July 2018 to end of January 2020. Total number of respondents are 1818 clients from overall intended sample size 3,120, which gave response rate of (58.3%). Majority of studied patient satisfied with timing, nursing care, physician care, surrounding environment and overall satisfaction. Waiting time, nurses' directions, physician communication, and surrounding area were the factors which affect patient satisfaction in this study. Finally, it may be concluded that the requirement for constant improvement of the quality and care in the health care setting has become obvious particularly for gaining patient satisfaction.

Keywords: Outpatient care, Patient satisfaction, Quality improvement, Women's health