January 2014 Vol. 2 No. 1

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Original Research Article

A qualitative transfer of the requirements of teachers into technical requirements: Use of House of Quality (HOQ) matrix in Quality Function Deployment (QFD)

Engr. Khandaker Dahirul Islam*¹ and Dr. Ahsan Akhtar Hasin²

¹Department of Electronics and Communication Engineering Sylhet International University, Bangladesh
²Department of IPE, BUET, Dhaka, Bangladesh

*Corresponding author’s E-mail: to.mithun@yahoo.com
Tel: 01712 730 735

Accepted January 14, 2014

Abstract

The article expounds and elucidates the requirements of the teachers in academic institutions and also interprets those requirements (Voice of the Customers, VOC) into an appropriate numbers of engineering targets to be met such that they get satisfied. The teachers as the customers in an academic institution may have a number of requirements which in fact are too vital in satisfying; finally the aim goes to fulfill a target – ensuring their satisfaction. The paper is here to assure that, true teachers’ needs are properly deployed throughout a specified design. It also has been depicted here that how the requirements are treated in a way to maximize the effort so that their requirements can be settled to certain satisfactory levels. The transformation of the demands of the customers into some quality requirements through the process of Quality Function Deployment (QFD) is very important in the sense that the customers’ satisfaction can be met. In this article, it is targeted to produce some technical requirements from the teachers’ requirements in the production and development of a quality outcome. The main focus of attention in QFD is the House of Quality (HOQ), which becomes the central tool of QFD. The requirements of the teachers in this paper are laid down structurally and systematically for an anticipated product or process development.

Keywords: Academic Institution, Voice of the Customer, Teachers’ Requirements, Technical requirements, Quality Function Deployment, Quality Education.