October 2020 Vol. 8 No.10

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Original Research Article

Satisfaction Regarding Immunization Services in Ayub Teaching Hospital

Abdul Haseeb, Arsalan Zeb Khan, Umair Touqeer, Muhammad Basit Khawaj, Waseem Khan, Muhammad Shahid

Department of Community Medicine, Ayub Medical College, Abbottabad

*Corresponding Author's Email: drabdul.haq15@gmail.com

Received: 10 October 2020  I  Accepted: 24 October 2020  I  Published: 28 October 2020  I  Article ID: MRJMMS-20-180
Copyright © 2020 Author(s) retain the copyright of this article.
This article is published under the terms of the Creative Commons Attribution License 4.0.

Abstract

Immunization is a very important process of making a person immune or resistant to an infectious disease. It is of utmost importance for the children under 5 years of age to get immunized against the infectious diseases which are vaccine preventable. The childhood immunization introduced through EPI is the most efficient public health innovation for the prevention of vaccine-preventable common child illnesses provided that the program is uninterrupted and parents are satisfied with the service and adhere to the program. The satisfaction of the accompanying persons depends on different factors which are substantial in making the final decision. The sampling technique that we used in this study was non-probability consecutive sampling. The study was carried out at Immunization center at Ayub Teaching Hospital, Abbottabad from December 2016 to August 2017. The methods primarily employed in this research were based on filling a questionnaire. They were filled by us according to the answers the accompanying persons provided. Our study revealed that most of the accompanying persons were satisfied with the immunization services provided at ATH, Abbottabad. Their education status was at least Primary and secondary and mostly the persons who were graduated were not satisfied with the services. The waiting time was the main concern because the persons who thought waiting time was prolonged were mostly unsatisfied. Greetings affected the behavior of the accompanying persons regarding the services and their satisfaction level was directly affected by the behavior of the health team. Cleanliness of the immunization center didn’t affect the level of satisfaction that much. With the new advancements in health system and education status around the world, everything inconstantly evolves. The conclusion of this study is that satisfaction of the accompanying persons has different factors which affect it directly and indirectly .awaiting time, greetings, distance etc. Satisfying the accompanying persons regarding the immunization services requires teamwork. The government, health professionals and health team workers are all responsible in this regard. The waiting time should be decreased and the accompanying persons should be greeted properly. Cleanliness should be maintained at the immunization center.

Keywords: Health Services, Immunization, Satisfaction